Help: I am thinking of getting a new phone now since my old Samsung phone screen is broken. But before I do that, I have got many important messages on WhatsApp. So I have been wondering if it is possible and how to extract them from the broken phone to my laptop for backup when the touch screen is completely unresponsive. Please help, thanks!
In fact, to recover WhatsApp chat history on broken Samsung is not a heavy task at all- you can complete the restoring process in few simple clicks and within a short time. Can't believe it? Just come in to get the ways and have a try first.
Using a third-party software to retrieve damaged WhatsApp conversation would be the most convenient and fastest way. So here, for your reference, we would like to introduce a high-rated Samsung recovery software- Broken Samsung Data Extraction. This tool allows you to extract various kinds of files on Android, including WhatsApp files, contacts, messages, images and so on. What's more important, it can access to the Samsung phone with a broken, black or non-responsive screen. You can download the free trial version of the program to have a try at first.
Step 1. Connect your broken Samsung phone to computer with USB cable and then launch the suggested program on your computer. Next, select the Broken Android Phone Data Extraction mode on the main interface.
Step 2. Click on Start option and choose the name and model of your device.
Step 3. Then, you will be asked to enter the Download mode. Just follow the instructions on the screen to enter it.
Step 4. Tap on Start button to begin the scanning process. When the scan is completed, you can click WhatsApp folder in the left panel and elect the messages that you want to retrieve.
Step 5. Hit Recover to restore your WhatsApp chats.
For the users who like to make a backup for their WhatsApp data, they have another choice- retrieve the data from another phone. To use this means, you can complete the broken Samsung WhatsApp chat history recovery process on the mobile phone directly rather than on the computer. Now just take a look at the details.
Step 1. Turn on the normal phone and download and install WhatsApp on it.
Step 2. Run the WhatsApp application and tap on Agree and Continue to enter the software.
Step 3. Tap on Allow to let WhatsApp use contacts and media on your phone.
Step 4. Enter the WhatsApp account that you have used on the broken Samsung and click Next and OK to confirm the information.
Step 5. After landing your WhatsApp account, the application will detect the backups on your phone automatically. Just hit Restore to get the messages back.
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